Privacy Policy

1. Introduction

Welcome to Level Play Digital ("Level Play Digital," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our site or services, you agree to the practices described in this policy. If you do not agree, please discontinue use immediately.

2. Who We Are

Level Play Digital is an AI-first digital agency headquartered in Atlanta, Georgia. We help small businesses grow through automated marketing systems, AI integrations, web design, and business workflow automation.

Business Address: 3343 Peachtree Rd NE, Suite 145, Atlanta, GA 30326
Phone: +1 (404) 574-1936
Email: admin@levelplaydigital.com

3. Information We Collect

Personal & Business Information

We collect personal information you voluntarily provide, including:

• Name, company name, email, phone number, website, job title, or industry.
• Billing and payment details (processed by Stripe).
• Business data required for project execution (e.g., system credentials, campaign data, analytics).

Automatically Collected Information

• IP address, device type, browser type, pages visited, referring URLs, timestamps, and analytics.
• Cookies and tracking technologies (Google Analytics, Facebook Pixel, etc.)

Third-Party Data Sources

We may collect or enrich business data from trusted partners, analytics tools, or public business listings to improve targeting and service quality.

4. How We Use Your Information

We use collected data to:

• Deliver, operate, and maintain our services.
• Provide customer support and manage client projects.
• Personalize and improve the user experience.
• Communicate updates, offers, and newsletters (with your consent).
• Analyze website traffic and campaign performance.
• Fulfill legal or regulatory obligations.

5. Our Use of Artificial Intelligence (AI)

We use AI tools (e.g., ChatGPT, Claude, Jasper, or other large language models) to assist in:

• Generating marketing content, creative copy, reports, and insights.
• Analyzing anonymized business or campaign data to identify opportunities.
• Automating workflows, support interactions, or customer onboarding.

All AI-assisted activities follow strict guidelines:

• We anonymize sensitive data where possible before processing.
• No human review of AI-processed content occurs unless required for quality assurance.
• We do not use client confidential data to train any AI models.
• Data shared with AI tools is handled under secure, contractual agreements or API privacy policies.

6. Payment Information (Stripe Disclosure)

All payments are processed through Stripe, a secure third-party payment gateway. We do not store or access your full credit card information. Stripe handles all card details in compliance with PCI DSS standards. For more on Stripe's data handling, visit https://stripe.com/privacy.

7. Types of Vendors and Service Providers

We work with trusted vendors and partners to operate efficiently. Categories include:

• Hosting & Infrastructure: Render, 20i, Vercel, DigitalOcean, Supabase.
• Analytics & Tracking: Google Analytics, Meta Pixel, Hotjar, Clarity.
• Automation & CRM: Go High Level, Zapier, n8n, HubSpot (for clients only).
• AI Tools: OpenAI (ChatGPT), Anthropic (Claude), Mistral, Google Gemini, Replit AI.
• Communication & Support: Gmail, Slack, Twilio (SMS), Postmark, SendGrid.
• Payment & Billing: Stripe.

Each vendor operates under contractual privacy and data-protection obligations consistent with applicable laws.

8. Third-Party Tools and Integrations (Disclaimer)

Our website and services may embed or link to third-party tools (e.g., embedded calendars, analytics dashboards, or social media widgets). These tools are governed by their own privacy policies. Level Play Digital is not responsible for their data practices once you leave our website or interact with third-party systems directly.

9. How We Share Information

We may share data:

• With vendors and contractors performing work on our behalf.
• With affiliates or partners in joint marketing activities (with consent).
• To comply with legal or regulatory requests.
• In the event of a business sale, merger, or acquisition.

We never sell your personal data.

10. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, or legitimate business purposes. You may request deletion by contacting us at admin@levelplaydigital.com.

11. Data Security

We use encryption (HTTPS), secure backups, password management, and limited access controls. While we employ strong measures, no online system is 100% secure.

12. International Data Transfers

If you are located outside the United States, please note your information may be transferred to and processed in the U.S. We ensure adequate protection through data-processing agreements and standard contractual clauses.

13. Your Privacy Rights

Under GDPR (EU/UK)

You have the right to:

• Access, correct, or delete personal data.
• Withdraw consent at any time.
• Restrict or object to processing.
• Request data portability.
• File a complaint with your supervisory authority.

Under CCPA (California Residents)

You have the right to:

• Know what personal data is collected and how it's used.
• Request deletion of your personal information.
• Opt out of data "sale" (we do not sell personal data).
• Non-discrimination for exercising your privacy rights.

To exercise any rights, contact us via admin@levelplaydigital.com or call +1 404-574-1936. We will verify your request consistent with applicable laws.

14. Cookies and Tracking Technologies

We use cookies and pixels to:

• Remember preferences and improve UX.
• Measure site traffic and conversions.
• Optimize ads and remarketing.

You may disable cookies in your browser. Doing so may affect certain site features.

15. Children's Privacy

We do not knowingly collect data from children under 13. If you believe a child has provided personal data, contact us to delete it.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will appear on this page with a new "Last Updated" date. Your continued use of our site or services after such changes indicates your acceptance.

17. Contact Us

For questions, concerns, or requests related to this Privacy Policy: