Client Retention & Reputation Management for Law Firms
Schedule thank-you emails, feedback surveys, and Google review requests with automated check-in messages that re-engage past clients for referrals
Value Proposition
Level Play Digital's client retention and reputation management automation helps law firms build lasting relationships with past clients while generating reviews and referrals automatically. Firms see 6× more reviews, 5× more referrals, and 40% increase in client lifetime value—all without manual effort. Setup requires no coding, and our team guides you through campaign configuration.
Overview
Most firms spend heavily to attract clients but fail to nurture them post-case. Without consistent follow-up, opportunities for repeat business and referrals are lost. Level Play Digital builds loyalty loops with automated follow-ups, review requests, and referral incentives that run on autopilot—helping firms grow through satisfied clients. Our automated reputation management system ensures every successful case becomes an opportunity for reviews, referrals, and repeat business.
Business Challenge & Our Solution
Common pain points and how we address them
Business Challenge
Why Are Review Collection Rates So Low?
Most satisfied clients never leave reviews because they're not asked at the right time or in the right way. Manual review requests get forgotten, and by the time you remember to ask, clients have moved on and the moment has passed.
Why Is Follow-Up Consistency So Poor?
Attorneys are busy with active cases and don't have time to systematically follow up with past clients. Without consistent touchpoints, clients forget about your firm and turn to competitors for their next legal need.
Why Are Referral Opportunities Missed?
Satisfied clients want to refer you, but they don't know how or when. Without a clear referral process, word-of-mouth growth happens randomly—if at all. Most firms miss 80% of potential referral opportunities.
Why Is Client Communication Weak?
After a case closes, communication drops off completely. Clients feel forgotten, and your firm loses opportunities for repeat business, referrals, and positive reviews. Without ongoing engagement, relationships fade.
Our Solution
Automated Post-Case Review Requests
The moment a case closes successfully, clients automatically receive a personalized thank-you message with a direct link to leave a Google or Avvo review. Timing is everything—we ask when satisfaction is highest, resulting in 6× more reviews.
Smart Retention Workflows
Automated email and SMS campaigns nurture past clients with helpful legal tips, case updates, and check-ins. These workflows trigger based on case stage, time since closing, and client behavior—keeping your firm top-of-mind.
Incentivized Referral Campaigns
Satisfied clients automatically receive referral invitations with clear incentives and easy sharing options. The system tracks referrals, rewards clients, and helps you build a predictable pipeline of new business from past clients.
Personalized Communication & Reputation Tracking
Automated newsletters and updates keep clients engaged with relevant legal insights. Meanwhile, our system monitors your online reputation, tracks review trends, and alerts you to opportunities to improve your public image.
Key Features
Comprehensive features designed for your industry
Post-Case Automation
Sends a thank-you message and review link immediately.
Retention Campaigns
Nurtures past clients with check-ins and helpful legal tips.
Referral Loop
Automatically invites satisfied clients to refer friends.
Reputation Tracking
Monitors Google and Avvo reviews for insights.
Build a predictable pipeline of referrals
Boost online visibility through consistent reviews, personalized engagement with zero manual effort, and improve loyalty and lifetime value with automation.
Frequently Asked Questions
Common questions about our solution
Results & KPIs
Measurable improvements from implementing our solution
| Metric | Before | After | Improvement |
|---|---|---|---|
| Review Response Rate | 10% | 60%+ | 6× improvement |
| Referral Generation | 5% | 25%+ | 5× increase |
| Repeat Client Rate | 30% | 65%+ | 35-point gain |
| Client Lifetime Value | — | +40% | Stronger profitability per client |
Results may vary based on implementation and business-specific factors.
How It Works
Step-by-step process for implementing our solution
Case Closes Successfully
When a case reaches completion, the system automatically identifies the client as ready for retention and reputation activities.
Thank-You Message Sent Immediately
Within hours of case closure, clients receive a personalized thank-you message expressing gratitude for their trust and partnership.
Review Request Delivered
Clients receive a direct link to leave a Google or Avvo review at the peak moment of satisfaction, maximizing review collection rates.
Retention Campaigns Begin
Automated email and SMS sequences nurture past clients with legal tips, firm updates, and periodic check-ins to maintain engagement.
Referral Invitations Sent
Satisfied clients receive referral invitations with clear incentives and easy sharing options, making it simple to refer friends and family.
Reputation Monitored & Tracked
The system continuously monitors online reviews, tracks reputation trends, and provides insights to help improve your firm's public image.
Manual vs Automated
See the difference automation makes
| Aspect | Manual Process | AI-Powered Automation |
|---|---|---|
| Response Time | 10% average review collection rate | 60%+ review collection rate |
| Lead Qualification | Inconsistent follow-up with past clients | Automated retention campaigns |
| Data Entry | 5% referral generation rate | 25%+ referral generation rate |
| Follow-up | Manual reputation monitoring | Automated reputation tracking |
| Scalability | No systematic client nurturing | Systematic client engagement |
Performance metrics are based on typical implementations. Actual results may vary based on your business size, industry, and how you configure and use the automation.
Trusted & Compliant
Built on industry standards and trusted integrations
Industry Standards
- GDPR and CCPA compliant
- Encrypted data transmission (TLS 1.3)
- Legal industry security standards
- SOC 2 Type II certified infrastructure
- Regular security audits and compliance reviews
Ready to Transform Your Business?
Let's discuss how this solution can work for your legal services business.
Schedule a free consultation to explore your specific needs and see how our automation can drive results.